If you are unhappy with something you receive, it's broken or it just hasn't hit the spot, please don't hesitate to contact us. We prefer to find a solution than to lose one of you, but before a classic refund, we hope you'll give us a second chance to get it right. Some items might not be possible to correct and will need a straight-up refund, but others like our Digger bags that rely on taste and can be made differently and can easily find a happy ending with a bit of extra communication. In any case, we must state that we can not pay for its sad return journey home, and so by purchasing anything from us, you take the hit on the postage. We hope that sounds like a fair deal, but tell us if you feel differently. We are two people running the show and want to keep improving, so we need you guys to speak the truth.
Our return address is:
Rue de la savonnerie 4, 1020 Renens, Switerland.
Terms and conditions
We've spent a little too long looking at what should go into "Terms and conditions" for an online shop. Bearing in mind Anaïs (part owner of our establishment) is a certified lawyer who chose a different path in life by selling 2nd hand records to pay rent. We still can't scrape together any of that bollocks at this moment in time. Things could change in the case of a turbo disgruntled customer, but until then, we'll just say that by clicking stuff on our website means you'll try not to be a twat.
Some items are ready to roll in seconds, but some require extra attention. We work on our orders every day, and once we have it nailed in, you'll get a lovely email confirmation. Next is the post office, which we visit on Tuesdays and Thursdays. We only offer tracked postage so we can all rest easy in the rare case of a lost package. The delivery time varies, but a safe estimate would be 3-5 working days internationally and 1-3 domestic. Ah, and we should mention that we are a physical record shop located in Renens, so it's possible to buy online and to pick up in-store with no delivery charge.